Winner of Most Indispensable Cloud Service for SMEs. Michael Skelly, Martina Skelly (YellowSchedule), Kevin Barry (Telecity Group) and JoanMulvihill (IIA)
We were thrilled to win the award for most indespensable cloud service for SME’s at the prestigious 2013 IIA net visionary awards last Friday.
It was a great opportunity to let the hair down, put on a bright yellow tie and have great craic with the other excited people on our table including the Currency Fair guys (who were deserving winners themselves), the RSM Farrell Grant Sparks guys (including my namesake Michael Shelley!) and Christian from FoneSense.
We’d really like to thank the IIA for putting on such a great show and we’d like to also thank our category sponsors, Telecity Group.
We’ve regularly been asked for it and now here it is.. our new group scheduling & booking functionality. We’re very excited to be adding this feature which allows users to now schedule a class or group of clients for an event or setup an event and let your clients book directly into that from your website with the easy to use booking widget! Each client will be notified before the event and you will see green/red dots to indicate their attendance.
Group Scheduling showing confirmations and a cancellation. Easily add or remove other contacts.
At the moment we are in final testing of this functionality (current users can click “My Settings” > “Calendar Settings” > “Enable class bookings” to see it) Please use the feedback form to let us know your thoughts on it. We are very interested in feedback on this functionality and are offering a limited number of free accounts to business who would like to help us test this feature.
If you would be interested in trying it for free please give me a shout on michael@YellowSchedule.com telling me:
Address (incl Country)
and Email Address,
oh and if it’s not obvious from the company name then please mention what you do too!
Group Scheduling snapshot view showing confirmations and client messaging and replies
We were delighted that YellowSchedule were winners in each of the three categories we were nominated for.
Gold in ‘Best Online Startup.
Gold in the ‘Women in Business’.
Silver in the ‘Best Service Startup’.
We were in excellent company, the awards ceremony was great fun and it felt like a good opportunity to let the hair down and enjoy some of the rewards.
2013 Startup Awards – Best Online/Digital Startup – Gold
2013 Startup Awards – Women in Business – Gold
We’ve changed our name from DiaryMonitor to YellowSchedule. The new name better reflects our expansion plans and global partnerships.
How does this affect our users?
In short – it doesn’t. It’s the same great product and service just with a new name. You can login at www.YellowSchedule.com and your existing schedule, contacts and appointments remain unchanged. If you forget and try to login to www.DiaryMonitor.com you’ll be automatically redirected to the new Domain.
If you have any questions, comments or concerns about the name change
to YellowSchedule, please let us know.
Based on user feedback we’ve made some small usability changes. We’ve pushed out small updates to allow handling of larger appointment titles.
We’ve also updated the “quick-add a contact” page to allow contact notes and custom data field contact to be easier to add.
Thanks for the feedback and if there’s anything else you’d like to see changed please get in touch!
Some users prefer to look at their notification email to see incoming SMS messages from their clients, rather than via the dashboard. We now only highlight new unread messages that are less than 2 weeks old. Older notifications will now automatically expire.
Where to update status for appointment no-shows
We’ve updated the event status panel to include the option of flagging an appointment as a DNA (Did Not Attend). The color that appears in the appointment view for this is black. The DNA will also be recorded in your contact’s history and will provide a way of tracking customers or clients with a large number of DNAs.
There are a variety of benefits to using automated reminders to remind your clients of upcoming appointments, benefits for both you and for your clients.
 Reduce No-shows:
Every missed appointment represents lost revenue. Even a relatively low no-show rate when extrapolated out over a year can make a significant dent in your annual revenues.
- If you charge $25 per appointment for your service and you have a low no-show rate of only 1 per day. That still equates to $125 per week or $6,500 per year.
- A consultant earning $150 per appointment, with an average of 3 no-shows per day is losing $117,000 per year.
Typical no-show rates vary according to industry, private medical appointments are often around 30%.
 Deploy Resources Effectively
DiaryMonitor enables your customers to respond to reminder messages to indicate confirmation or cancellation of an appointment. This means you can see in advance who has cancelled an appointment. This enables you to organise your staff and resources such as rooms and equipment more effectively.
 Reduce Waiting Lists
Knowing in advance who has cancelled an appointment enables you to rebook those vacant time slots. This helps you reduce waiting list and organise your time more effectively.
 Contract Acceptance
DiaryMonitor users tell us that using DiaryMonitor has helped eliminate the gray area surrounding charging clients for missed appointments. By replying to a reminder message and confirming an appointment, your customer has inferred an acceptance of contract.
 Clients Appreciate Them
The number 1 reason for missing appointments is that the person simply forgot. A simple SMS or email reminder a few days before an appointment is appreciated by your customer, it helps them to stay organised too.
Where you have developed a working relationship with a client they can be embarrassed if they forget an appointment. Clients may sometimes even change their service provider rather than tackle the embarrassment of having to face you again after a no-show. Using a reminder system makes it easy for them to keep appointments.
 Reduce Appointment Admin Time
Some businesses phone or send postal reminders for each and every upcoming appointment. They also then field phone calls from clients confirming appointments. Using an automated system removes that admin overhead. It’s also substantially cheaper than phone calls or postal reminders.