Innovative booking, scheduling & reminders solutions for appointment providers. Reduce your no-shows and fill vacant appointments.

Scheduled maintenance period

We have an upcoming scheduled maintenance period due for Sunday Morning the 18th of July at approx 8am (GMT). We are completing a migration to Amazon infrastructure. We hope to complete the migration and change-over without any downtime. We have timed this maintenance period to occur during a timeframe with the least amount of usage possible to minimise the potential for any disruption should any unforseen problems occur.

maintenance

Two-factor authentication for increased account security

For increased account security we recommend enabling two-factor authentication (2FA). When 2FA is enabled, any logins to your account from an unrecognised device will require a secondary code from your cellphone or email address to be entered.

2fa login security

To enable two-factor authentication go to:
– Setting (top right menu)
– My Details
– Enable 2-factor authentication >> Yes
– Then use the options to verify both Email and Cellphone numbers on the same page and click Save.

Enable 2FA

Verify email and cellphone for 2FA

Online Scheduling Software for Covid-19 Vaccine Rollout

Covid 19 Vaccination Rollout

Irish Software Company Supports the Rollout of Covid-19 Vaccine

YellowSchedule, a Limerick based software company that specialises in healthcare scheduling has launched a solution this week to enable the South Infirmary Victoria University Hospital (SIVUH) in Cork to allocate 2nd dose appointments for its Covid-19 vaccination rollout to healthcare and frontline workers.

Martina Skelly, YellowSchedule CEO commented;

“The beauty of this solution is not only the huge administrative overhead that has been removed and automated but also the flexibility it gives to organisations. As the vaccine rollout programme ramps up there are many moving parts involved in implementation and our system can handle these seamlessly. Whether it’s the optimal timing of the 2nd dose vaccine, flexibility around the numbers of vaccinators, the duration of appointments, allocating appointments to people or enabling online self-scheduling. We provide real time data to healthcare providers and enable them to maximise every timeslot to ensure that there is no wastage in the system.”

Already in use by multiple health authorities in the US, the South Infirmary Victoria University Hospital, a part of the South/South West Hospital Group, is the first site in Ireland to deploy the solution to manage vaccine rollout.

Says Ms Skelly;

“We’ve worked with the South Infirmary in the past and are always impressed with how forward thinking they are in terms of adapting innovative solutions to improve the delivery of healthcare and streamline workflow for staff. They have a willingness to make these projects happen as they understand the benefits to all”.

Jean O’Sullivan, Operations Officer at SIVUH, commented that

“ YellowSchedule delivered for us at short notice on our requirement to fulfil 2nd dose vaccines. Without a national system ready for use yet we would have had a monumental task to schedule their 2nd dose, especially bearing in mind restrictions around the timing of the 2nd dose and co-ordinating that with the delivery of the vaccines. YellowSchedule have given us the ability to focus on the delivery of the vaccine by removing huge logistical hurdles.

The system is flexible and can change on a daily basis based on the number of vaccinators available each day and provides reporting functionality so that hospital staff can see who has confirmed their appointment, who has cancelled, who has not yet replied and can follow up appropriately with this small number.

Additionally we’re very happy to support an Irish company that are market leaders in the healthcare scheduling space.”

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YellowSchedule currently provides a number of cloud-based, healthcare scheduling solutions for hospitals, behavioural health and the long-term care sector. Over 15 million appointments have been scheduled through YellowSchedule to date through bespoke solutions and the SaaS platform.

YellowSchedule can provide a unique code and single-use link for Covid-19 vaccination programmes to ensure that only eligible people can schedule vaccinations online to prevent queue jumping. YellowSchedule can also work programmatically to assign and allocate dates/times to eligible people.

Telehealth best practices

New to Telehealth? The challenges that Covid-19 and social distancing brought has led to made many businesses closing their doors and many patients in need of help as much as ever. Telehealth was already a rapidly growing service delivery model before Covid-19 came along. Now is an excellent time to investigate whether you can use telehealth to continue to provide your service to your clients in a remote Continue reading

HIPAA Compliant Telehealth functionality added

To meet the challenges presented to customers with the outbreak of COVID-19 coronavirus we have developed easy to use and secure Telehealth video conferencing functionality to allow you to continue to see your clients remotely.

telehealth video conferencing hipaa

Please see below a description of how it works, info regarding security, confirmation of HIPAA compliance, and help on how to begin using it and pricing information for when the trial period is complete.

1) Secure peer-to-peer Telehealth video sessions via WebRTC technology

Secure communications across YellowSchedule telehealth video sessions is enabled by WebRTC technology present in modern browsers. All communication across video sessions are encrypted end-to-end.

Participants in a video session automatically negotiate separate DTLS/SRTP at connection time and all media shared is only sent over these secure peer-to-peer connections directly between Users and their clients.

2) Compliance

Telehealth video sessions are HIPAA compliant, PIPEDA & PHIPA compliant and compliant with GDPR privacy standards. They are a secure & compliant way of holding live sessions with clients.

Communications are encrypted, conversations are strictly between you and your client and audio/video content is never recorded on the system.

3) How to begin using it

Create a new service with the service type as “Video Session” (instead of “In Person”) by going to:
– Settings (top right menu)
– Services List
– Add (or edit) a service
– Select “Video Session” as the Service Type.
(If “Video Sessions” are not enabled then please follow the instructions to enable them.)

enabling telehealth appointment sessions

Once a Telehealth service has been created now you can simply create appointments for clients and select the new service.

select telehealth service for appointment

The client will be sent be sent the URL to initiate the Video session from their side through their reminders. They can choose to use any device such as phone, tablet, computer to comfortably chat to you on.

When it’s time to start the video session you’ll get an onscreen notification 5 minutes before and at the instant that the session is due to begin. Click the notification to begin the session (or you can also click directly into an appointment and click the “Telehealth Session” option to begin)

starting the telehealth session

Telehealth sessions can not be started more than 30 minutes before the appointment is scheduled to begin and more then 15 minutes after the appointment is due to end.

4) Pricing
Pricing for the first month is free. After the first month pricing is at a per usage rate of $0.01 per participant per minute.

Enjoy secure HIPAA compliant Telehealth video sessions with your clients. Please let us know if you’ve any further questions.

System maintenance window upcoming

We have an upcoming scheduled maintenance period due for Sunday Morning the 2nd of September at 5:00am (GMT). Our firewall is to be upgraded. It’s expected that during this change-over period our service will be offline for a few minutes while the new firewall is activated.

We have timed this maintenance period to happen during a timeframe with the least amount of disruption possible.

maintenance

(FIXED) – SMS delays in UK and Ireland this morning

There is an issue sending SMS messages this morning (9th July 2019) in UK and Ireland. This is resulting in delays for outgoing reminders. We apologise for the inconvenience for you and your clients. We are working with our provider to try remedy this as quickly as possible and will update further once the problem is fixed.
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UPDATE: text messaging is now back online and fully functioning.

HIPAA-Compliant Live Chat

Our HIPAA-Compliant Live Chat function is now finishing testing and is ready for group users to see in action. This allows secure digital communications between users in team accounts.

All messages are encrypted and secure. Live Chat is quick, simple to use and much safer than email.

live chat hipaa compliant

If livechat is enabled on your account the “Chat” icon will be visible at the stop of the screen. This icon can be used to start a new chat.

live hipaa chat - start a new chat

The chat icon also gives access to chat controls such as setting your status (Online, Busy, Away etc) and ability to mute chat sounds.

hipaa livechat set status

If a user is not online when you send them a chat message they will get an email notification alerting them of the new chat message.

Please let us know your thoughts on this new chat system and if there’s an additional functionality you’d like to see with it (eg: group chat?)

PS. Live chat is not supported on Internet Explorer and Microsoft Edge browsers, but you can easily download a modern browser such as chrome if you want to use these features.

New pop-out appointment options

We have introduced a new ‘pop-out’ option system on appointments to give additional functionality and also to reduce the number of clicks required to perform some appointment tasks.

When viewing an appointment simply hover over the right-hand part of the box with the mouse to see more options pop-out. Right now you can try out our new option to duplicate individual appointments. Use duplicate to quickly set up a new appointment for a contact by just making a copy of their last appointment. You can also delete appointments from here instead of having to go fully into the edit appointment dialog box.

new appointment options

Keep your eye on this new menu bar over the coming months as we are likely to add in further additional options here. As usual, please let us know if you’ve any feedback.