HIPAA Compliant Telehealth functionality added

To meet the challenges presented to customers with the outbreak of COVID-19 coronavirus we have developed easy to use and secure Telehealth video conferencing functionality to allow you to continue to see your clients remotely.

telehealth video conferencing hipaa

Please see below a description of how it works, info regarding security, confirmation of HIPAA compliance, and help on how to begin using it and pricing information for when the trial period is complete.

1) Secure peer-to-peer Telehealth video sessions via WebRTC technology

Secure communications across YellowSchedule telehealth video sessions is enabled by WebRTC technology present in modern browsers. All communication across video sessions are encrypted end-to-end.

Participants in a video session automatically negotiate separate DTLS/SRTP at connection time and all media shared is only sent over these secure peer-to-peer connections directly between Users and their clients.

2) Compliance

Telehealth video sessions are HIPAA compliant, PIPEDA & PHIPA compliant and compliant with GDPR privacy standards. They are a secure & compliant way of holding live sessions with clients.

Communications are encrypted, conversations are strictly between you and your client and audio/video content is never recorded on the system.

3) How to begin using it

Create a new service with the service type as “Video Session” (instead of “In Person”) by going to:
– Settings (top right menu)
– Services List
– Add (or edit) a service
– Select “Video Session” as the Service Type.
(If “Video Sessions” are not enabled then please follow the instructions to enable them.)

enabling telehealth appointment sessions

Once a Telehealth service has been created now you can simply create appointments for clients and select the new service.

select telehealth service for appointment

The client will be sent be sent the URL to initiate the Video session from their side through their reminders. They can choose to use any device such as phone, tablet, computer to comfortably chat to you on.

When it’s time to start the video session you’ll get an onscreen notification 5 minutes before and at the instant that the session is due to begin. Click the notification to begin the session (or you can also click directly into an appointment and click the “Telehealth Session” option to begin)

starting the telehealth session

Telehealth sessions can not be started more than 30 minutes before the appointment is scheduled to begin and more then 15 minutes after the appointment is due to end.

4) Pricing
Pricing for the first month is free. After the first month pricing is at a per usage rate of $0.01 per participant per minute.

Enjoy secure HIPAA compliant Telehealth video sessions with your clients. Please let us know if you’ve any further questions.

HIPAA-Compliant Live Chat

Our HIPAA-Compliant Live Chat function is now finishing testing and is ready for group users to see in action. This allows secure digital communications between users in team accounts.

All messages are encrypted and secure. Live Chat is quick, simple to use and much safer than email.

live chat hipaa compliant

If livechat is enabled on your account the “Chat” icon will be visible at the stop of the screen. This icon can be used to start a new chat.

live hipaa chat - start a new chat

The chat icon also gives access to chat controls such as setting your status (Online, Busy, Away etc) and ability to mute chat sounds.

hipaa livechat set status

If a user is not online when you send them a chat message they will get an email notification alerting them of the new chat message.

Please let us know your thoughts on this new chat system and if there’s an additional functionality you’d like to see with it (eg: group chat?)

PS. Live chat is not supported on Internet Explorer and Microsoft Edge browsers, but you can easily download a modern browser such as chrome if you want to use these features.

New pop-out appointment options

We have introduced a new ‘pop-out’ option system on appointments to give additional functionality and also to reduce the number of clicks required to perform some appointment tasks.

When viewing an appointment simply hover over the right-hand part of the box with the mouse to see more options pop-out. Right now you can try out our new option to duplicate individual appointments. Use duplicate to quickly set up a new appointment for a contact by just making a copy of their last appointment. You can also delete appointments from here instead of having to go fully into the edit appointment dialog box.

new appointment options

Keep your eye on this new menu bar over the coming months as we are likely to add in further additional options here. As usual, please let us know if you’ve any feedback.

New feature – waiting lists

We’ve provided a new feature to allow you to easily create and maintain client waiting lists for when things get a bit busy.

client waiting list inactive

We’ve kept it easy and a client can be added to the waiting list in as little as two clicks. When you create an appointment with a client on the waiting list they’ll be automatically cleared from it.

waiting list function

Usage of this should be self-explanatory, but do let us know if you’ve any questions. As always your feedback on this useful feature is much appreciated.

Signing into YellowSchedule with Google

It’s no secret that no matter what business you run, big or small, your company more than likely relies on at least one Google product or service to operate.

From using Gmail as your company email, collaborating with colleagues on Google Drive, promoting your business through Google + , uploading and sharing videos via YouTube, storing your events and reminders on Google Calendar and even using Google Analytics to monitor your websites performance.

It’s pretty much safe to say, if your business isn’t availing of at least one of Googles many products and services, on offer, your definitely going about life the hard way.

It’s obvious that Google has helped many a business owner streamline their company online and because we’re all about streamlining your appointment book, we have decided to introduce this handy guy;

Sign in with Google Account

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Updates: Multi-User Usability

Updates: Multi-User Usability

At YellowSchedule, we’re always looking for ways to better our appointment scheduling software. We reached out to you, our customers, to find just some of the little things we can do to make life that little bit easier for you.

We wanted to let you know that we made two new major improvements to the Multi-user usability of YellowSchedule.

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How to Accept Payments Online For Your Appointments

Billing your clients just got easier!

We’re really excited to announce the launch of YellowSchedule Payments which allows you to take payments from your clients directly via your YellowSchedule account.

Payments, deposits, prepayments and receipts are all handled simply and securely. Read on to find out more about this great new, highly requested, feature.

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Update: DNA (Did Not Attend) Appointment Status

Appointment No Show

Where to update status for appointment no-shows

We’ve updated the event status panel to include the option of flagging an appointment as a DNA (Did Not Attend).  The color that appears in the appointment view for this is black. The DNA will also be recorded in your contact’s history and will provide a way of tracking customers or clients with a large number of DNAs.