A role has arisen at YellowSchedule an award winning health technology company based in Limerick for a customer support / administrator. The successful candidate will be a good all-rounder with a keen focus on detail, possess superior verbal and written communication skills and have a strong interest in technology.
Key Responsibilites:
⋅ Resolve customer queries and routing/escalating until successfully resolved.
⋅ Compilation and maintenance of a customer knowledge base to enable customers to quickly and easily find answers.
⋅ Contribute to the development of an online customer training programme.
⋅ Ability to map the customer’s business process to product capability.
⋅ Demo the product online to new and prospective customers.
⋅ Communicate company updates via blog, social media and email.
⋅ Prepare and refine marketing automation messaging.
⋅ Prepare quotations, contracts and agreements.
⋅ Contribute to the maintenance of high proficiency of all processes and product updates.
⋅ Remain up to date on key workflow changes, operational guidelines, and policy updates.
Role Details:
Limerick based, full-time. Remote initially, role will be primarily office based post Covid.
Salary €27k – €35k p/a depending on experience.
Key Requirements:
⋅ Attention to detail
⋅ Self-starter who will take ownership of projects
⋅ Organized and Dependable.
Who should apply – Digital and Marketing Graduates, Business Graduates, Office
Administrators with strong technical capabilities.
Please apply with CV and cover letter to martina@yellowschedule.com before 31st March.
