Clients - Integra Managed Care

Integra Implements Yellow Schedule

Integra Managed Care is the second largest provider of managed long-term care plans in New York State. They offer a variety of integrated services to assist adults with disabilities in living independently in their own homes. In order to improve their care delivery process, Integra sought a solution that would allow their teams to:

Manage appointments digitally
Produce reporting for tracking service demand and assisting with capability planning.
Allowing patients to cancel appointments through interactive SMS reminders
Notify mobile staff of any cancelled appointments
Fulfilling Medicaid reporting requirements
Reducing inefficiency and redundancy in administrative processes

Functionality on the go

To facilite on the road staff we produced a mobile app that would work in conjunction with the main platform. The mobile app enabled mobile care delivery staff and assessors to:

View and manage appointments on the go
Receive push notifications if an appointment is cancelled – this prevents wasted appointments and wasted driving
Complete as Assessment based on templated fields and add notes on the go
Check out of appointments when completed. This enables reporting on completed sessions by service, team, staff member and cost centre but also provides a safety system for mobile staff
Engage in 2 way communication with patients if required via the staff App

Streamlining Disability Support

Integra Implements Yellow Schedule

Functionality on the go

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