HIPAA-Compliant Live Chat

Posted on May 30, 2019 by Michael

Our HIPAA-Compliant Live Chat function is now finishing testing and is ready for group users to see in action. This allows secure digital communications between users in team accounts.

All messages are encrypted and secure. Live Chat is quick, simple to use and much safer than email.

If livechat is enabled on your account the “Chat” icon will be visible at the stop of the screen. This icon can be used to start a new chat.

The chat icon also gives access to chat controls such as setting your status (Online, Busy, Away etc) and ability to mute chat sounds.

If a user is not online when you send them a chat message they will get an email notification alerting them of the new chat message.

Please let us know your thoughts on this new chat system and if there’s an additional functionality you’d like to see with it (eg: group chat?)

PS. Live chat is not supported on Internet Explorer and Microsoft Edge browsers, but you can easily download a modern browser such as chrome if you want to use these features.