Streamlining Disability Support

Integra Implements Yellow Schedule

Integra Managed Care is the second largest provider of managed long-term care plans in New York State. They offer a variety of integrated services to assist adults with disabilities in living independently in their own homes. In order to improve their care delivery process, Integra sought a solution that would allow their teams to:

  • Manage appointments digitally
  • Produce reporting for tracking service demand and assisting with capability planning.
  • Allowing patients to cancel appointments through interactive SMS reminders
  • Notify mobile staff of any cancelled appointments
  • Fulfilling Medicaid reporting requirements
  • Reducing inefficiency and redundancy in administrative processes
man and womam on couch talk on video session on laptop

Functionality on the go

To facilite on the road staff we produced a mobile app that would work in conjunction with the main platform. The mobile app enabled mobile care delivery staff and assessors to:

  • View and manage appointments on the go
  • Receive push notifications if an appointment is cancelled – this prevents wasted appointments and wasted driving
  • Complete as Assessment based on templated fields and add notes on the go
  • Check out of appointments when completed. This enables reporting on completed sessions by service, team, staff member and cost centre but also provides a safety system for mobile staff
  • Engage in 2 way communication with patients if required via the staff App
Mobile App Screenshot

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