Product Updates

Text reminder delivery delays (14 Jan)

Posted on January 15, 2019 by Michael

There was an issue processing queued SMS scheduled for sending to clients on 14th Jan 2019. This resulted in delays for some outgoing reminders. We apologize for the inconvenience for you and your clients. This issue is now resolved and all scheduled reminders should be going out on time again.

We are looking into ways to modify our reminder queuing system to ensure that the queue cannot become stuck in a similar manner again.